1. Satisfaction with the services provided
Poor
Sufficient
Good
Very good
Excellent
1.1. Reliability
1.2. Support Accessibility
1.3. Proactivity
2. Our employees' ability to respond to your requests
2.1. Communication level
2.2. Adherence to agreed times and deadlines
2.3. Bringing solutions to a successful conclusion
3. Professional level of our service
3.1. Knowledge of the environment in terms of dependencies on other technologies
3.2. Professional and Technical Knowledge of Serviced Technologies
3.3. Professional Conduct
4. Functionality of our support systems
4.1. Call center and dispatch
4.2. Monitoring
4.3. Remote support
5. Quality and availability of services
5.1. Preventive Service
5.2. Emergency Service
5.3. Other services
